Updating for this post: https://lemmy.zip/post/53674276
So far it’s been pretty smooth for the most part a few issues (printer related) and a couple other things I was able to hop on and help her.
There’s one issue that has puzzling me though and I need some help. Every so often while she is using the computer her monitors go dark and the computer becomes unresponsive, I asked her to try ctrl alt f1, f2, etc to no effect. The only thing that fixes this is pressing the power key until the computer turns off. I tried checking the journalctl logs but didn’t see anything of note. What else can I check?
Post system specs here just to be safe. If it’s an older machine, there could be various hardware failures. “Monitors” makes it sound like a desktop, but you should clarify just to be safe, and perhaps indicate if has PCIe slots or is more of a mini PC.
Also, what do you mean by “monitors going dark”? Are the backlights on, or are they absolutely dark?